"What can I say, brilliant service and it didn’t cost the earth."Michael, theyounguns.co.uk
"My go to guys. I panic – they fix it – why did I panic?"Paul, gr8sports.co.uk
"Quick email and it’s sorted. It’s that easy!"Andy, anon
Why don't you charge a fixed fee like other websites?
We are not a ‘quick fix factory’. We aren’t phishing for customers with generic bugs that can be solved in minutes with a couple of clicks of the correct button or an odd line of code. We do come across those issues and we frequently help those customers and charge much less than the ‘cost per fix’ websites. We are a digital agency offering real solutions to real issues – send us a quick email and tell us what you need.
Will you need our login details?
More often than not we will need access to your hosting and your administration area BUT DON’T SEND US ANY DETAILS YET!
This is so that we can complete your assessment and run through a test case of your issue.
When we do need access, we will help you set up a new access route dedicated to ourselves. When we have completed the work, you can delete our access and remain in full control of your website.
Are you a real company?
Great question and a very important one! Yes, we started out as sole traders in 2005 before incorporating as Studio Leeds Limited in 2009. We are a company registered in England & Wales, Company Number 06792663. Look us up at Companies House.
Why can't I call you?
We are a small family company and we like to focus on our work. When we advertise our company telephone number we spend too much time answering the phone and far too frequently with time wasters.
The good news is that we aren’t shy and you can chat to us!
Once we engage with a customer we actively encourage regular communication. If logistics allow, we are happy to meet customers for meetings but frequently connect with customers via telephone, video call and email.
Even returning customers are encouraged to email us for prearranged business calls – it really helps to keep us organised and keep the cost down.